Terms & Conditions / Terms of Sale

Last updated: September 14, 2026

Welcome to Controlled Mischief Co.

These Terms & Conditions / Terms of Sale (“Terms”) apply to purchases made from Controlled Mischief Co. through our website, directly with our business, or through any other sales channel operated by Controlled Mischief Co.

By placing an order, submitting a custom order request, approving a proof, or purchasing a product from Controlled Mischief Co., you agree to these Terms as well as our applicable Shipping Policy and Return & Refund Policy.

Please review these Terms carefully before placing an order.

Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded under applicable consumer protection law.

1. Business Information

Controlled Mischief Co.
Website: controlledmischief.com
Email: controlledmischiefco@gmail.com
Business location: Alberta, Canada

2. Eligibility to Purchase

By placing an order, you confirm that you are legally capable of entering into the transaction or that you have the authorization of a parent, guardian, organization, or other person on whose behalf you are placing the order.

If you are ordering on behalf of a business or organization, you confirm that you have authority to approve the purchase, artwork, branding, personalization, and associated costs on its
behalf.

3. Product Information

Controlled Mischief Co. makes reasonable efforts to provide accurate descriptions, photographs, dimensions, colours, pricing, customization options, and other product information.

Because many of our products involve handmade, custom, laser-engraved, printed, sublimated, embroidered, or otherwise personalized processes, finished products may contain reasonable variations from photographs, samples, digital renderings, or previous products.

Product photographs are intended to provide a reasonable representation of the product and should not be interpreted as a guarantee that every finished product will be identical.

4. Pricing

Unless otherwise stated, prices displayed by Controlled Mischief Co. are in Canadian dollars (CAD).

Applicable taxes and shipping charges will be disclosed during the ordering process where required.

Any mandatory charge imposed by Controlled Mischief Co. will be disclosed before the customer completes the applicable transaction. Government-imposed taxes may be added as required by law.

We reserve the right to change product prices prospectively. Price changes will not ordinarily affect an order that has already been accepted and paid for.

5. Pricing, Listing & Website Errors

While we make reasonable efforts to maintain accurate information, occasional typographical, pricing, product description, inventory, technical, or other errors may occur.

If an obvious material error affects an order, Controlled Mischief Co. may contact the customer before production or fulfillment to explain the error and provide available options.

Where we are unable or unwilling to fulfill an order because of such an error, amounts paid for the affected item will be refunded as required.

Controlled Mischief Co. will not substitute a materially different product, increase an agreed price, or make a significant change to an order without informing the customer where customer authorization is reasonably required.

6. Payment

Payment must be made using a payment method accepted by Controlled Mischief Co.

Orders may not enter production until required payment has been successfully received or other payment arrangements have been expressly agreed upon.

Customers are responsible for ensuring that billing and payment information provided is complete and accurate.

Controlled Mischief Co. reserves the right to decline or cancel transactions reasonably suspected of fraud, unauthorized payment activity, or other unlawful conduct.

7. Product Availability

Products, colors, sizes, materials, finishes, and customization options are subject to availability.

Occasionally, a product or material may become unavailable after an order has been submitted.

If this occurs, Controlled Mischief Co. may contact the customer to offer an appropriate alternative.

We will not substitute a materially different product or material without customer approval.

If an acceptable alternative cannot be arranged, the affected portion of the order may be cancelled and amounts paid for that portion refunded.

CUSTOM & PERSONALIZED ORDERS

8. Customer Information & Personalization Details

Customers are responsible for providing complete and accurate personalization information.

This may include:

Controlled Mischief Co. is not responsible for errors contained in information submitted by the customer and subsequently approved during proofing.

9. Final Proof Approval

Where Controlled Mischief Co. provides a digital or physical proof, the customer is responsible for completing the final review before production begins.

Customers should carefully inspect the entire proof, including:

By approving a proof, the customer confirms that the proof has been reviewed and authorizes Controlled Mischief Co. to proceed with production.

Proof approval is final.

Once the final proof has been approved, products produced according to that approved proof are final sale and are not eligible for return, refund, exchange, or replacement because of a customer-approved error, omission, spelling choice, design decision, layout, placement, or other characteristic shown in or consistent with the approved proof.

If Controlled Mischief Co. produces an item that materially differs from the approved proof because of an error made by Controlled Mischief Co., the issue will be handled in accordance with our Return & Refund Policy.

10. Changes After Proof Approval

Once a proof has been approvedand production has begun, changes cannot be guaranteed.

If a requested change can still reasonably be made, additional design, material, labour, or production charges may apply.

If the product has already been produced or personalization has permanently begun, the customer may be required to purchase a replacement product if they wish to change the approved design.

11. Order Cancellations

Customers may request cancellation within 24 hours of placing an order.

Custom and personalized orders must also be cancelled before final proof approval and before production begins.

Because production may begin within the first 24 hours, cancellation within 24 hours is not guaranteed if:

Once a final proof has been approved or production has begun, custom and personalized orders are final sale.

Cancellation requests must be sent to: controlledmischiefco@gmail.com

Statutory cancellation rights available under applicable law remain unaffected.

MATERIALS & PRODUCTION

12. Material & Laser Variation

Controlled Mischief Co. works with a wide variety of natural, manufactured, coated, painted, anodized, plated, textile, composite, and other materials.

Different materials — and different individual pieces of the same material — may react differently to:

As a result, final products may vary in:

Natural materials such as wood, leather, stone, and slate inherently vary in colour, grain, density, pattern, knots, texture, and other characteristics.

Manufactured products may also vary between suppliers, batches, coatings, finishes, and production runs.

Normal material and production variations are not considered defects.

13. Digital Colours & Mockups

Digital screens, photographs, proofs, and mockups cannot perfectly reproduce every physical material or finished colour.

Colours may display differently depending on:

Digital proofs are primarily intended to represent the design, layout, wording, personalization, orientation, and approximate placement.

They do not guarantee an exact engraving colour, shade, contrast, depth, texture, printed colour, thread colour, material tone, or surface finish.

Reasonable differences caused by materials, equipment, screens, or normal production processes are not considered defects.

CUSTOMER-SUPPLIED ITEMS

14. Customer-Supplied Products

Controlled Mischief Co. may agree to personalize products supplied by the customer.

Customer-supplied products are accepted and processed at the customer's risk.

We cannot always verify the exact:

of an item supplied by a customer.

Personalization processes can create permanent and unpredictable reactions.

Customer-supplied products may:

By providing an item for personalization, the customer acknowledges and accepts these inherent risks.

Customer-Supplied Item Liability

To the maximum extent permitted by applicable law, Controlled Mischief Co. is not responsible for replacing, reimbursing, or compensating the customer for the value of a customer-supplied item that is damaged or destroyed because of:

Customers should not submit items of significant monetary, sentimental, collectible, historical, or irreplaceable value unless they are willing to accept the risk of permanent damage or destruction.

Controlled Mischief Co. may refuse to personalize any customer-supplied product that we reasonably believe is unsafe, unsuitable, incompatible with our equipment, or at an unacceptable risk of damage.

Nothing in this section excludes liability that cannot lawfully be excluded.

15. Third-Party Manufacturer Warranties

Personalizing, engraving, printing, opening, modifying, or otherwise altering a third-party manufactured product may affect or void the original manufacturer's warranty.

Customers are responsible for determining whether personalization will affect any third-party warranty before requesting modification.

Controlled Mischief Co. does not provide or reinstate warranties issued by unrelated manufacturers unless expressly stated otherwise.

CUSTOMER ARTWORK & INTELLECTUAL PROPERTY

16. Customer-Supplied Artwork, Logos & Content

Customers may provide photographs, graphics, artwork, names, logos, trademarks, designs, text, or other content for personalization.

By submitting content, the customer represents that they either:

Customers are responsible for ensuring that the requested use does not infringe another person's copyright, trademark, privacy, publicity, or other legal rights.

Controlled Mischief Co. is not responsible for determining ownership of customer-submitted intellectual property.

To the extent permitted by applicable law, customers are responsible for claims resulting from content they submitted without appropriate authorization.

17. Limited Permission to Reproduce Customer Content

When a customer provides artwork, photographs, logos, text, or other content, the customer grants Controlled Mischief Co. permission to reproduce, resize, convert, adjust, position, or otherwise process the content only as reasonably necessary to complete the requested order.

Submitting content for production does not transfer ownership of the customer's intellectual property to Controlled Mischief Co.

Controlled Mischief Co. reserves the right to refuse a customization request that we reasonably believe:

RETURNS, REFUNDS & EXCHANGES

18. Custom Products

Custom and personalized products are final sale after final proof approval, except where the finished product materially differs from the approved proof because of an error attributable to Controlled Mischief Co. or where otherwise required by law.

Full details are contained in our Return & Refund Policy.

19. Non-Custom Products

Eligible non-customized and non-personalized products may be returned when the return is initiated within 3 calendar days of confirmed delivery.

Eligible products must be:

Return authorization must be requested before an item is sent back.

20. Exchanges

Controlled Mischief Co. does not generally offer exchanges.

An exception may be made for a size variation of an eligible non-customized and non-personalized product, subject to availability.

Custom and personalized products are not eligible for size exchanges.

21. Sale & Clearance Products

All sale and clearance products are final sale, except where otherwise required by applicable law or where a confirmed defect gives rise to a remedy.

22. Shipping Charges & Refunds

Original shipping charges are non-refundable, except where required by law or where Controlled Mischief Co. determines that reimbursement is appropriate because of a confirmed defect or error for which we are responsible.

Customers are responsible for shipping costs associated with approved change-of-mind returns and eligible size exchanges.

Where Controlled Mischief Co. confirms a genuine production error or defect for which we are responsible, reasonable shipping associated with the approved remedy will be covered by Controlled Mischief Co.

23. Genuine Production Errors

Where Controlled Mischief Co. confirms a genuine error or defect attributable to us, our normal remedy will be, at our discretion:

A replacement is intended to correct the original issue and does not give the customer an opportunity to redesign or change the original approved order.

ORDER PROCESSING & SHIPPING

24. Processing Times

Most orders are processed within approximately 7–10 business days.

Processing time is separate from carrier transit time.

Custom, complex, high-volume, or large orders may require additional time.

Processing may also be delayed while Controlled Mischief Co. is waiting for:

Business days do not include weekends or statutory holidays.

25. Canadian Shipping Only

Controlled Mischief Co. currently ships within Canada only.

We do not currently offer international shipping.

International orders will not be accepted unless Controlled Mischief Co. expressly agrees otherwise.

26. Local Pickup

Local pickup may be available in Calgary, Alberta.

Customers selecting local pickup must wait for confirmation that the order is ready before attending the pickup location.

Pickup location details and instructions will be provided to the customer when the order is ready.

27. Carrier Delivery

Where tracking is available, tracking information will normally be provided after the package has been transferred to the shipping carrier.

Carrier delivery estimates are separate from Controlled Mischief Co.'s processing time and are not guaranteed by Controlled Mischief Co.

Once a shipment is accepted by the carrier, delivery is primarily under the carrier's control.

To the extent permitted by applicable law, Controlled Mischief Co. is not responsible for packages that are subsequently lost, stolen, misplaced, delayed, or incorrectly delivered by the carrier.

Where reasonably possible, we may assist customers by providing tracking records or shipping documentation for a carrier investigation.

Further details are contained in our Shipping Policy.

28. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Customers should contact Controlled Mischief Co. immediately if an address error is discovered.

We cannot guarantee that an address can be changed once the shipment has been transferred to the carrier.

Additional shipping charges may apply if a package is returned because of:

PRODUCT USE & CARE

29. Care Instructions

Customers are responsible for following any product-specific care, washing, cleaning, handling, storage, or use instructions supplied with the product or displayed on the applicable product page.

Damage caused by improper washing, cleaning, use, storage, handling, exposure, or failure to follow care instructions is not considered a manufacturing or production defect.

Normal wear and tear is not considered a defect.

30. Intended Use

Products should be used only for their reasonably intended purpose.

Controlled Mischief Co. is not responsible, to the extent permitted by law, for damage or injury arising from misuse, modification, neglect, improper maintenance, or use contrary to provided instructions.

BUSINESS RIGHTS & RESPONSIBILITIES

31. Right to Refuse or Cancel an Order

Controlled Mischief Co. may refuse or cancel an order before production where reasonably necessary, including circumstances involving:

If Controlled Mischief Co. cancels an order for reasons unrelated to wrongdoing by the customer and no product or service has been supplied, amounts paid for the cancelled portion will be refunded as appropriate.

32. Events Outside Our Reasonable Control

Controlled Mischief Co. is not responsible for reasonable delays caused by circumstances outside our control, including:

If a significant delay occurs, we will make reasonable efforts to communicate with affected customers.

Nothing in this section limits statutory cancellation or refund rights that may apply.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Controlled Mischief Co. will not be responsible for indirect, incidental, special, or consequential losses arising from the purchase or use of a product where such losses could not reasonably have been anticipated.

Where liability may legally be limited, Controlled Mischief Co.'s liability relating to a particular product or order will not exceed the amount paid to Controlled Mischief Co. for the product or service giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including any rights or remedies protected by applicable consumer protection legislation.

Nothing in these Terms is intended to exclude liability for fraud, willful misconduct, or any other liability that cannot legally be excluded.

34. No Waiver of Consumer Rights

These Terms are intended to establish Controlled Mischief Co.'s contractual policies while respecting applicable Canadian and provincial law.

Nothing contained in these Terms, our Shipping Policy, our Return & Refund Policy, a proof approval, or any other customer agreement is intended to require a consumer to waive a right, protection, or remedy that cannot legally be waived.

Where these Terms conflict with a mandatory requirement of applicable law, the mandatory legal requirement will govern to the extent of the conflict.

WEBSITE & GENERAL TERMS

35. Website Availability

We do not guarantee that our website will always operate without interruption, technical errors, or temporary outages.

Controlled Mischief Co. may update, modify, suspend, or discontinue portions of the website or its features when reasonably necessary.

36. Controlled Mischief Co. Content

Unless otherwise stated, the Controlled Mischief Co. name, original graphics, product photography, website content, written material, branding, and original designs remain the property of Controlled Mischief Co. or their respective rights holders.

They may not be copied, reproduced, commercially exploited, or represented as another party's work without appropriate permission.

This provision does not claim ownership of intellectual property supplied to us by customers or third parties.

37. Personal Information

Controlled Mischief Co. may collect personal information reasonably necessary to:

Our collection, use, storage, and disclosure of personal information will be further described in our Privacy Policy.

Payment information may be processed by third-party payment providers and shipping information may be provided to shipping carriers as reasonably necessary to complete an order.

38. Entire Agreement

These Terms, together with any applicable:

Where a specific written quotation or custom order agreement contains terms expressly intended to override these general Terms, the specific written terms will govern to the extent of the inconsistency.

39. Severability

If a provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.

The remaining provisions will continue to apply where legally permitted.

40. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

Nothing in this section removes any mandatory consumer protection, jurisdictional, or other legal rights that apply to a customer.

Nothing in these Terms requires a consumer to waive a legally protected right to seek a remedy through the courts or an appropriate regulatory authority.

41. Changes to These Terms

Controlled Mischief Co. may update these Terms from time to time to reflect changes to our business, products, services, policies, or legal obligations.

The updated Terms will apply prospectively from the date published unless otherwise required by law.

The version applicable to an existing order will generally be the version in effect when the customer entered into the transaction, subject to applicable law and any subsequent agreement between the parties.

42. Questions & Contact

Questions about these Terms, an order, return, cancellation, proof, or product can be directed to:

Controlled Mischief Co.
Website: controlledmischief.com
Email: controlledmischiefco@gmail.com

Please include your order number where applicable.

Our Approach to Custom Work

Controlled Mischief Co. creates products designed to be personal, distinctive, and anything but ordinary.

Custom work is collaborative. We ask customers to carefully review their information and proofs, and in return we take reasonable care when turning those approved designs into finished products.

Materials occasionally have minds of their own. That's part of working with real products, real materials, and a little Controlled Mischief.

Product photographs are intended to provide a reasonable representation of the product and should not be interpreted as a guarantee that every finished product will be identical.

Terms & Conditions / Terms of Sale Last updated: September 14, 2026

Welcome to Controlled Mischief Co.

These Terms & Conditions / Terms of Sale (“Terms”) apply to purchases made from Controlled Mischief Co. through our website, directly with our business, or through any other sales channel operated by Controlled Mischief Co.

By placing an order, submitting a custom order request, approving a proof, or purchasing a product from Controlled Mischief Co., you agree to these Terms as well as our applicable Shipping Policy and Return & Refund Policy.

Please review these Terms carefully before placing an order.

Nothing in these Terms is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded under applicable consumer protection law.

1. Business Information

Controlled Mischief Co. Website: controlledmischief.com Email: controlledmischiefco@gmail.com Business location: Alberta, Canada

​

2. Eligibility to Purchase

By placing an order, you confirm that you are legally capable of entering into the transaction or that you have the authorization of a parent, guardian, organization, or other person on whose behalf you are placing the order.

If you are ordering on behalf of a business or organization, you confirm that you have authority to approve the purchase, artwork, branding, personalization, and associated costs on its behalf.

3. Product Information

Controlled Mischief Co. makes reasonable efforts to provide accurate descriptions, photographs, dimensions, colours, pricing, customization options, and other product information.

Because many of our products involve handmade, custom, laser-engraved, printed, sublimated, embroidered, or otherwise personalized processes, finished products may contain reasonable variations from photographs, samples, digital renderings, or previous products.

Product photographs are intended to provide a reasonable representation of the product and should not be interpreted as a guarantee that every finished product will be identical.

4. Pricing

Unless otherwise stated, prices displayed by Controlled Mischief Co. are in Canadian dollars (CAD).

Applicable taxes and shipping charges will be disclosed during the ordering process where required.

Any mandatory charge imposed by Controlled Mischief Co. will be disclosed before the customer completes the applicable transaction. Government-imposed taxes may be added as required by law.

We reserve the right to change product prices prospectively. Price changes will not ordinarily affect an order that has already been accepted and paid for.

5. Pricing, Listing & Website Errors

While we make reasonable efforts to maintain accurate information, occasional typographical, pricing, product description, inventory, technical, or other errors may occur.

If an obvious material error affects an order, Controlled Mischief Co. may contact the customer before production or fulfillment to explain the error and provide available options.

Where we are unable or unwilling to fulfill an order because of such an error, amounts paid for the affected item will be refunded as required.

Controlled Mischief Co. will not substitute a materially different product, increase an agreed price, or make a significant change to an order without informing the customer where customer authorization is reasonably required.

6. Payment

Payment must be made using a payment method accepted by Controlled Mischief Co.

Orders may not enter production until required payment has been successfully received or other payment arrangements have been expressly agreed upon.

Customers are responsible for ensuring that billing and payment information provided is complete and accurate.

Controlled Mischief Co. reserves the right to decline or cancel transactions reasonably suspected of fraud, unauthorized payment activity, or other unlawful conduct.

7. Product Availability

Products, colors, sizes, materials, finishes, and customization options are subject to availability.

Occasionally, a product or material may become unavailable after an order has been submitted.

If this occurs, Controlled Mischief Co. may contact the customer to offer an appropriate alternative.

We will not substitute a materially different product or material without customer approval.

If an acceptable alternative cannot be arranged, the affected portion of the order may be cancelled and amounts paid for that portion refunded.

CUSTOM & PERSONALIZED ORDERS

8. Customer Information & Personalization Details

Customers are responsible for providing complete and accurate personalization information.

This may include:

Names

Dates

Spelling

Wording

Measurements

Sizes

Colours

Images

Photographs

Logos

Artwork

Placement instructions

Orientation

Design selections

Other customization information

Controlled Mischief Co. is not responsible for errors contained in information submitted by the customer and subsequently approved during proofing.

9. Final Proof Approval

Where Controlled Mischief Co. provides a digital or physical proof, the customer is responsible for completing the final review before production begins.

Customers should carefully inspect the entire proof, including:

Spelling

Names

Dates

Grammar

Wording

Layout

Design

Images

Logos

Placement

Orientation

Personalization

Overall appearance

By approving a proof, the customer confirms that the proof has been reviewed and authorizes Controlled Mischief Co. to proceed with production.

Proof approval is final.

If Controlled Mischief Co. produces an item that materially differs from the approved proof because of an error made by Controlled Mischief Co., the issue will be handled in accordance with our Return & Refund Policy.

10. Changes After Proof Approval

Once a proof has been approvedand production has begun, changes cannot be guaranteed.

If a requested change can still reasonably be made, additional design, material, labour, or production charges may apply.

If the product has already been produced or personalization has permanently begun, the customer may be required to purchase a replacement product if they wish to change the approved design.

Terms & Conditions / Terms of Sale

Last updated: September 14, 2026

Controlled Mischief Co.
Website: controlledmischief.com
Email: controlledmischiefco@gmail.com
Business location: Alberta, Canada

If you are ordering on behalf of a business or organization, you confirm that you have authority to approve the purchase, artwork, branding, personalization, and associated costs on its
behalf.